Professional Direct Support for Microsoft 365 (Nonprofit Staff Pricing)

Microsoft 365 Professional Direct Support offers nonprofit organizations enhanced, 24x7 technical assistance to keep services running smoothly. Gain prioritized case routing, faster response times, and escalation management from Service Delivery Managers, plus access to onboarding guidance, advisory resources, and training to help your team get more from Microsoft 365.

This plan requires a ProDirect license per user in the tenant, with a 20-seat minimum and a maximum of 500 seats. It complements standard support with expert-led coordination for complex issues and service health events, helping reduce downtime and accelerate resolution. Ideal for nonprofits seeking dependable, professional support coverage and actionable recommendations grounded in Microsoft best practices and service reliability.