Professional Direct Support for Microsoft 365

Microsoft 365 Professional Direct Support delivers prioritized, 24x7 reactive assistance to help you resolve issues faster and keep your cloud services running smoothly. Gain escalation management from experienced Service Delivery Managers, proactive guidance through curated training resources, and fast initial response times for critical incidents. Designed for organizations that need elevated support beyond standard plans, ProDirect helps reduce downtime and optimize adoption of Microsoft 365 workloads such as Exchange Online, SharePoint, Teams, and more.

A Professional Direct license is required per user within the tenant, with a 20-seat minimum and a maximum of 500 seats. This subscription complements your existing Microsoft 365 licenses and is backed by Microsoft’s global support expertise.