Professional Direct Support for Faculty

Microsoft Professional Direct Support for Dynamics 365 and Power Platform delivers prioritized assistance for faculty and IT teams needing dependable help. Get 24x7 reactive technical support, escalation management from Service Delivery Managers, targeted training resources, and accelerated response times to keep teaching and operations running smoothly. Designed for institutions using Dynamics 365 and Power Platform, this paid support offering enhances issue resolution and adoption with guided best practices. A ProDirect license is required for each user in the tenant, with a 20-seat minimum and up to 500 seats per tenant. Suitable for academic environments seeking consistent, expert-backed support aligned with Microsoft service standards.

Source: Microsoft Learn and product documentation.