Professional Direct Support (Nonprofit Staff Pricing)

Microsoft Professional Direct Support for Dynamics 365 and Microsoft Power Platform delivers enterprise-grade assistance with 24x7 reactive support, prioritized case handling, and escalation management by Service Delivery Managers. Customers benefit from advisory guidance, onboarding help, and role-based learning resources to accelerate issue resolution and adoption. Designed for mission-critical environments, ProDirect offers faster response targets than standard support and coordinated incident management for complex scenarios.

This nonprofit staff pricing plan requires a ProDirect license per supported user in the tenant, with a 20-seat minimum and a maximum of 500 seats. Ideal for organizations seeking dependable, always-on support for Dynamics 365 and Power Platform workloads.

Source: Microsoft Learn and product documentation.