Professional Direct Support

Microsoft Professional Direct Support for Dynamics 365 and Microsoft Power Platform delivers prioritized, 24x7 reactive support, guided escalations, and proactive guidance to help keep your business-critical apps running smoothly. Benefit from faster initial response times, Service Delivery Manager–led case escalation assistance, and access to expert-led training resources that build admin and developer capabilities.
A Professional Direct (ProDirect) license is required per user within the customer tenant, with a maximum of 250 seats. A minimum purchase of 20 seats applies.
Ideal for organizations that need accelerated support outcomes and consistent advisory touchpoints, Professional Direct bridges the gap between standard support and Premier offerings.
Learn more: https://learn.microsoft.com/dynamics365/fin-ops/get-started/prodirect-plans