Microsoft Intune Remote Help (Nonprofit Staff Pricing)

Microsoft Intune Remote Help is a cloud-based support tool that enables your helpdesk to securely connect to users’ Windows devices for real-time assistance. Built on Microsoft’s trusted cloud and integrated with Intune, it uses role-based access control (RBAC) to ensure the right technicians have the right level of access. Features include user consent, elevation workflows for admin tasks, detailed auditing, and session reporting to support compliance. Technicians can view or take full control (with permission), chat in-session, and resolve issues faster—reducing downtime and tickets. Nonprofit Staff Pricing offers eligible organizations discounted licensing, helping mission-driven teams deliver secure remote support at scale. Requires Intune enrollment and appropriate Azure AD permissions. Sources: Microsoft Learn, product documentation.