Microsoft Intune - Remote Help

Microsoft Intune – Remote Help

Microsoft Intune Remote Help is a cloud-based tool that lets your helpdesk securely connect to users’ Windows devices for real-time assistance. Built on Microsoft’s security standards, it uses role-based access control (RBAC) and Conditional Access to ensure the right people get the right level of access. Technicians can view or take full control (with user consent), see device compliance details, and resolve issues faster—on-site or remote. Sessions are encrypted, audited, and integrated with Intune device management for streamlined troubleshooting and minimized risk. Remote Help supports UPN-based user verification, multi-tenant scenarios, and compliance-aware actions, helping organizations reduce downtime while maintaining strong governance and privacy. Requires Microsoft Intune and appropriate licensing.