Microsoft Dynamics CRM Online - Field Service User Add-On

Microsoft Dynamics 365 Field Service User Add-On extends core CRM capabilities to frontline technicians and dispatchers. This subscription add-on enables access to the schedule board, work orders, customer assets, and mobile experiences on tablets and smartphones. It supports efficient dispatching, route optimization insights, and real-time updates from the field to improve first-time fix rates and customer satisfaction.

A qualifying base license is required. Users must hold at least a CRM Online Basic (now Dynamics 365 base-eligible) license to activate this add-on. Ideal for organizations managing on-site service, preventive maintenance, or installation work, the add-on integrates with Dynamics 365 to centralize service data and streamline operations across teams.

Source: Microsoft Dynamics 365 Field Service documentation (learn.microsoft.com).