Microsoft 365 Copilot for Service

Microsoft 365 Copilot for Service brings generative AI to your customer service operations, licensed per user for simple scalability. It integrates with leading CRM and contact center platforms to summarize cases, surface knowledge, and suggest next-best actions, helping agents resolve issues faster and with higher accuracy. Copilot drafts responses, extracts insights from conversations, and streamlines repetitive tasks, reducing handle time while maintaining brand and compliance standards. Managers gain visibility through AI-powered summaries to improve quality and training. Built on Microsoft’s enterprise-grade security, privacy, and responsible AI, Copilot respects your data boundaries and governance controls. Modernize your service desk, improve first-contact resolution, and elevate customer satisfaction with an AI assistant that works within your existing Microsoft 365 environment.