Dynamics 365 Remote Assist

Microsoft Dynamics 365 Remote Assist empowers frontline workers to resolve issues faster with real-time, heads-up collaboration. Using Microsoft HoloLens or mobile devices, technicians can share their view through secure video calls, annotate in context, and access expert guidance without leaving the job site. Remote Assist integrates with Dynamics 365 Field Service and Microsoft Teams to streamline workflows, capture rich documentation, and reduce repeat visits.

Features and capabilities depend on supported hardware and software. After purchase, administrators must assign user licenses before the app can be installed from Microsoft Store or Microsoft Store for Business. Ideal for organizations seeking to improve first-time fix rates, minimize downtime, and scale knowledge across distributed service teams. Source: Microsoft documentation.