Dynamics 365 Intelligent Voicebot Minutes Add-on

Microsoft Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on extends your organization’s capacity for AI-powered voice interactions. Designed for customers using Voice SKU, this add-on activates when usage exceeds the included monthly voicebot minutes, ensuring service continuity without disruption. Each add-on provides 500 additional minutes per tenant, helping teams handle seasonal peaks, campaigns, or unexpected call volumes efficiently.

Seamlessly integrated with Dynamics 365 Customer Service and Power Virtual Agents capabilities, the add-on supports scalable, automated call handling and consistent customer experiences. Billing and administration align with your tenant, making allocation straightforward. Choose the add-on to maintain reliable self-service voice automation, optimize operational costs, and match capacity to demand with precision.