Dynamics 365 Customer Voice USL

Microsoft Dynamics 365 Customer Voice
Capture, track, and act on customer feedback at scale with Microsoft Dynamics 365 Customer Voice. This user subscription license (USL) enables individuals to create branded surveys, distribute them across channels, and analyze responses with real-time dashboards. Seamless integration with Dynamics 365 and Microsoft Power Platform helps you trigger automated workflows, enrich customer records, and surface insights where your teams work. Built-in templates, skip logic, and alerts streamline survey design and follow-up, while enterprise-grade security and compliance help protect respondent data. Use powerful analytics to identify trends, measure satisfaction (CSAT, NPS, CES), and prioritize actions that improve experiences. The Customer Voice add-on extends your existing Microsoft ecosystem, making feedback management consistent, reliable, and actionable across the customer journey.