Dynamics 365 Customer Service Professional

Microsoft Dynamics 365 Customer Service

Dynamics 365 Customer Service Professional is a user subscription plan for Dynamics 365 Customer Service, delivering core case management and omnichannel support capabilities for growing teams. It helps agents manage cases, track SLAs, route work, and access a unified knowledge base to resolve issues faster. Supervisors gain insights through dashboards and basic reporting to monitor performance and improve service quality.

Designed for organizations that need essential customer support features without the full extensibility of the Enterprise plan, Professional integrates with Microsoft 365 and Power Platform for streamlined workflows. Scale confidently with role-based security, configurable queues, and email, chat, and self-service options. Requires a per-user license. Source: Microsoft Dynamics 365 Customer Service documentation and licensing guides.