Dynamics 365 Customer Service Premium

Microsoft Dynamics 365 Customer Service Premium delivers a unified, AI-powered contact center and CRM solution designed to elevate every customer interaction. This plan includes the full capabilities of Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center, bringing together case management, omnichannel engagement, and intelligent routing with generative AI assistance from Copilot.
Leverage real-time insights, knowledge suggestions, and automated summaries to speed resolution times and improve agent productivity. Built-in voice, digital channels, and analytics help organizations scale personalized support across channels while maintaining security and compliance in the Microsoft cloud.
Ideal for service teams seeking a Copilot-first experience, Dynamics 365 Customer Service Premium streamlines operations, reduces handling costs, and enhances customer satisfaction through end-to-end, data-driven service management.