Dynamics 365 Customer Service Enterprise

Microsoft Dynamics 365 Customer Service empowers organizations to deliver personalized, connected, and AI-assisted support across channels. The Enterprise plan adds advanced case management, rich knowledge management, embedded AI suggestions, and robust routing and analytics to improve resolution speed and customer satisfaction.

With unified case handling, SLAs, and queues, agents work efficiently using a single, customizable interface. Omnichannel capabilities (voice, chat, messaging) and self-service portals help customers get answers fast. Supervisors benefit from real-time insights, dashboards, and reporting to optimize operations. Integration with Microsoft 365, Power Platform, and Teams streamlines collaboration and automation. Built-in compliance, security, and role-based access controls support enterprise needs.

Ideal for service operations seeking scalability, consistent experiences, and data-driven improvements. Source: microsoft.com/dynamics-365/customer-service