Dynamics 365 Customer Service Digital Messaging Partner Sandbox

Microsoft Dynamics 365 Customer Service delivers connected, omnichannel support across chat, SMS, social, and messaging platforms—enabling agents to resolve issues faster with AI-assisted tools and a unified case experience. The Digital Messaging Partner Sandbox is a non-production environment designed for partners to configure, integrate, and validate digital messaging experiences safely before deployment. It supports testing of routing, knowledge, bots via Power Virtual Agents, and channel integration with compliance to Microsoft’s security and governance standards.

Use this sandbox to prototype customer journeys, fine-tune workflows in Customer Service admin, and optimize KPIs without impacting live operations. Ideal for solution architects and implementers who need reliable, isolated environments aligned with Dynamics 365 Customer Service capabilities.