Dynamics 365 Customer Service Chatbot session add-on

Microsoft Dynamics 365 Customer Service Chatbot Session Add-on extends your automated support capacity beyond the included threshold. Organizations using Dynamics 365 Customer Service with Chat or Digital Messaging receive 50 chatbot sessions per tenant each month. When demand exceeds this limit, this add-on provides an extra 100 chatbot sessions per tenant, helping maintain consistent, 24/7 self-service without service disruption.

Ideal for seasonal spikes, campaigns, or growth, the add-on scales your virtual agent engagement while keeping costs predictable. Sessions represent individual customer bot interactions tracked monthly. Easily combine multiple add-ons to meet higher volumes as needed. Licensing applies at the tenant level and requires an eligible Dynamics 365 Customer Service environment with Chat or Digital Messaging enabled. Source: Microsoft Dynamics 365 Customer Service licensing documentation.