Dynamics 365 Customer Service Chat

Microsoft Dynamics 365 Customer Service empowers support teams to deliver fast, personalized assistance across digital channels. The Customer Service Chat capability enables real-time, AI-assisted web chat that connects customers with agents, supports automated routing, and integrates with knowledge articles for quicker resolution. Organizations can track conversations, measure performance with built-in analytics, and maintain continuity with a unified agent workspace. Seamless integration with Microsoft Copilot features helps summarize cases and suggest responses to improve agent productivity. Available as a user subscription with regional availability; please verify service availability for your location before purchase. Requires appropriate Dynamics 365 licensing and connectivity. Ideal for businesses seeking scalable, secure, and compliant customer service experiences on the Microsoft Cloud.

Source: Microsoft Dynamics 365 Customer Service documentation and product pages.