Dynamics 365 Contact Center Voice

Microsoft Dynamics 365 Contact Center is an AI-powered, Copilot-first contact center solution that unifies customer engagement across channels. The Voice license adds native, enterprise-grade calling to deliver intelligent routing, real-time insights, and automation within a single platform. Agents benefit from guided responses, transcription, and analytics that improve resolution speed and quality, while supervisors gain visibility with actionable reporting and workforce tools. Built on Microsoft’s secure cloud, it integrates seamlessly with Dynamics 365, Microsoft Teams, and Power Platform to streamline operations and reduce complexity. Deploy quickly, scale confidently, and enhance customer experiences with data-driven optimization and proactive assistance.

Note: This plan specifically enables native voice capabilities within Dynamics 365 Contact Center. Source: Microsoft documentation.