Dynamics 365 Contact Center Digital

Microsoft Dynamics 365 Customer Service powers the Dynamics 365 Contact Center, a Copilot-first, AI-driven solution designed to modernize customer engagement. The Digital license enables customer service across digital messaging and live chat channels, helping teams resolve issues faster with intelligent routing, generative replies, and knowledge suggestions. Built natively on Microsoft Cloud, it integrates with Dynamics 365, Teams, and Power Platform to streamline workflows, automate repetitive tasks, and improve service consistency. Supervisors gain real-time insights and analytics to optimize queues and agent performance, while customers benefit from always-on, secure support experiences. Choose Dynamics 365 Contact Center Digital to scale digital support with AI assistance, unified case management, and efficient, compliant operations.