Dynamics 365 Contact Center

Microsoft Dynamics 365 Customer Service empowers organizations with a Copilot-first contact center that unifies digital and voice engagement. With AI-driven routing, real-time assistance, and automation, agents resolve issues faster and deliver consistent, personalized support across chat, email, social, SMS, and telephony. Built on the trusted Microsoft cloud, it offers native integrations with Microsoft Teams, Power Platform, and Azure communication services for streamlined workflows and secure scalability. Supervisors gain actionable insights through comprehensive analytics and reporting to optimize operations and customer satisfaction. This license enables end-to-end customer engagement in an all-in-one solution, reducing complexity and total cost of ownership while improving first-contact resolution and service levels. Ideal for modern support operations seeking intelligent, efficient, and reliable customer service.