Dynamics 365 Call Intelligence Minutes Add-on

Microsoft Dynamics 365 Call Intelligence Minutes Add-on extends your organization’s monthly call analysis capacity when seeded minutes included with eligible Voice SKUs are exceeded. This add-on provides an additional 500 call intelligence minutes per tenant, helping teams maintain consistent access to conversation insights such as call transcription, analytics, and quality metrics within Dynamics 365’s voice capabilities.

Designed for customers using Dynamics 365 voice features, the add-on activates only when thresholds are surpassed, ensuring scalable and predictable usage. It is purchased per tenant, not per user. For accurate eligibility and minute allocation, refer to the current Dynamics 365 licensing documentation and Voice SKU terms. Optimize call performance, coaching, and customer experience without disruption by adding minutes as your usage grows.